Last updated: December 14 2023

Terms and Conditions

Please read these Terms and Conditions ("Terms", "Terms and Conditions", "Agreement") carefully before using the website ("Website", “Site”, “Service”) operated by Crystal Roof ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

We perform different types of processing of personal data in connection with the use of the Website. Our processing of personal data takes place under observance of our Privacy Policy, which can be obtained here: Privacy Policy

By accepting these User Terms, you confirm to have read and accepted our Privacy Policy.

Once you accept this Agreement Crystal Roof will provide you with access to the Service on a non-exclusive basis. The Service provides location data and other information relevant to a particular property in the UK and then gathers and assimilates such data in the form that may be viewed on the Website (“Report”).

3.1Crystal Roof will use all reasonable endeavours to keep the Service available 24 hours a day. However, the normal availability of the Service may be varied at the sole discretion of Crystal Roof.

3.2Crystal Roof reserves the right to suspend the Service temporarily and without notice for any reason.

3.3We rely on third party providers (such as network providers, data centres and telecommunication providers) to make the Website and the Services available to you. Whilst we take all reasonable steps available to provide you with a good level of service, you acknowledge and agree that we do not warrant that the Service shall be uninterrupted or fault-free at all times. We therefore shall not be liable in any way for any losses you may suffer as a result of delays or failures of the Services and/or the Website as a result of our service providers.

3.4Crystal Roof reserves the right from time to time to alter or modify the Service (in whole or in part) as it deems appropriate and to alter or modify the format and content of the information contained therein.

3.5In accepting this Agreement you undertake not to use any automated software (often referred to as ‘spiders’, ‘scrapers’, etc.) in relation to the Service without receiving written consent from Crystal Roof and that you will only ever access the Service manually.

4.1All Reports and Data provided by Crystal Roof are provided “as is”. Reports are not vetted or verified by Crystal Roof.

4.2Crystal Roof has no control over the information gathering or verification process of the third parties from which it obtains certain Data and upon which Reports are based. Crystal Roof makes no representations or warranties about the accuracy, completeness or recency of the Data or the Reports presented via the Service.

4.3By accepting this Agreement you expressly acknowledge that you have sole responsibility for checking the accuracy of any Report provided by the Service.

4.4You will not rely on the Data or the Reports accessed via the Service to make any decision and will use other independent sources of information and appropriate qualified professional advice (e.g. from a Solicitor and/or Surveyor) before engaging in any transaction concerning the sale or purchase of real estate. Any Report should not be viewed as a replacement for the usual searches and investigations performed by prospective buyers/renters of property.

4.5By accepting this Agreement you expressly acknowledge that any reliance on the Data or the Report offered by the Service are at your own risk and that Crystal Roof is not responsible for the consequences of any actions that you may take, or refrain from taking, as a result of the Report made available through the Service.

4.6You further acknowledge that you understand that the Reports offered by the Service include Data gathered from third parties and, unless otherwise stated, does not represent the views, advice, or opinions of Crystal Roof or any of its staff. Crystal Roof has no control over Data published by third parties and your reliance on such information, as offered via the Service, is at your own risk.

4.7You accept that Crystal Roof has no obligation to provide specific information to you at any given time and you therefore agree that Crystal Roof has no liability to you if for any reason any aspect of the Service, including specific categories of information or data, is temporarily unavailable to you or is removed from the Service permanently.

4.8We are in no case liable for damages for the use of the Website, including loss of profits, contracts, turnover, business, business opportunity, loss or corruption of data or recovery of data, goodwill, security breach resulting from a failure of third party telecommunications and/or the internet, anticipated savings or revenue (regardless of whether any of these are direct, indirect or consequential) any loss or damage arising in connection with liabilities to third parties (whether direct, indirect or consequential) or any indirect or consequential loss or damage whatsoever.

4.9Nothing in the "Terms and Conditions" excludes or limits our liability for death or personal injury arising from negligence, nor any other liability which cannot be excluded or limited under applicable law.

Our Service is directed to people residing in the United Kingdom. We do not represent that content available on or through our Service is appropriate for use or available in other locations.

6.1Our Service may contain links to third-party web sites or services that are not owned or controlled by CrystalRoof Ltd.

6.2CrystalRoof Ltd has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that CrystalRoof Ltd shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

7.1By accepting this Agreement you expressly accept that you are prohibited from using the Service in any way that is unlawful, that is prohibited by this Agreement, or for any other purpose that is not foreseeable by Crystal Roof.

7.2You further undertake that you will not use the Service for any purpose

7.2.1that is unlawful, threatening, intimidating, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; that is intended dishonestly to manipulate or influence a market (including but not limited to the housing market in any given area);

7.2.2for which you have not obtained all necessary licences and/or approvals;

7.2.3which constitutes or encourages conduct that would be considered a criminal offence, would give rise to civil liability; or would otherwise be contrary to the law (specifically including, but not limited to, copyright law) or would infringe the rights of any third party, in an country in the world;

7.2.4which is technologically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data); or

7.2.5that is designed to copy the Data made available via the Service, or to reverse engineer any of the processes underpinning the Service.

7.3You may not misuse the Service, including without limitation, by hacking, attempting to take any action that might interfere with or modify the proper working of the Service, or attempt to bypass or circumvent any measures which prevent or restrict access to the Service.

7.4You may not use the Service in any way that is designed to obtain password, account, or private information from any other user of the Service, to submit unwanted communications (material that might be described as ‘spam’) to other users of the Service, to submit content which links to affiliate programs, marketing schemes, or sites which repurpose existing content.

7.5You may not use the Service in a way that imposes, or may impose, an unreasonable load on the Service’s infrastructure. Crystal Roof has sole discretion in deciding what activity may be regarded as unreasonable in this regard.

7.6If you breach any of clauses, Crystal Roof shall be entitled immediately to terminate your access to and use of the Service, for which it shall incur no liability to you and shall not be liable to make any kind of payment or refund to you in order to compensate you for loss of access or any other reason.

8.1The copyright and all other intellectual property rights subsisting in, relating to or arising out of the Service and the Website (including, but not limited to all database rights, trade marks, text, graphics, and program code) is owned by Crystal Roof and/or its licensors.

8.2You are expressly prohibited from: using the Service for commercial purposes without obtaining a written consent from Crystal Roof to do so;

8.2.1reproducing, copying, editing, transmitting, uploading or incorporating into any other materials, any of the Services or Website, including without limitation, any Data or other material made available to you through your use of the Website and/or the Services.

8.2.2removing, modifying, altering or using any registered or unregistered marks/logos/designs owned by us and/or our licensors, and doing anything which may be seen to take unfair advantage of our reputation and goodwill or could be considered an infringement of any of the rights in the Intellectual Property Rights owned by and/or licensed to is.

8.2.3Crystal Roof and its licensors retain all title, ownership of, and intellectual property in the Data and the Report comprised by the Service and in all copies of that may be made thereto. Nothing contained in this Agreement, nor any use of the Service by you, shall be construed as granting or otherwise transferring to you any ownership, interest or intellectual property whatsoever in the Service.

8.2.4Crystal Roof hereby grants to you a non-exclusive, non-transferable licence (without the right to sublicense to any third party) to access and view the Data and the Reports via the Website for the term of this Agreement, for your own private, personal and non-commercial use.

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

If you have any questions about these Terms, please contact us on